Type of information collected and use of information collected
In the event you subscribe and make use of any service provided via the website (either in connection with any other website and/or app or not), we shall collect and store personal information as provided by you, such as address, e-mail address, zip code, country, username, password and IP address.
In the event you make use of any part of the website for which a fee is payable to FeelHey, FeelHey shall collect and store personal information necessary to be able to bill the fees payable. We do not store payment information. We do store our shipping address to fulfil your order.
In the event you make use of the HEY app, we store your full name (first and last name), email address and password, for you to be able to log-in to the app and receive touches.
Other information on the use of the app, location, images etc is not stored (only on your own phone, but not in our database).
When you access or use our services, we receive certain usage data. This includes information about interactions with the Services, for example when you create your account or pair your Hey Bracelet.
We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, Hey Bracelet or mobile device information (device and application identifiers), the referring web page, pages visited, location (depending on permissions you granted) and cookie information.
How we use information
We use information we collect to provide and support our Services and make them better for all our users.
- Provide, improve and develop services
How information is shared
We do not share personal information except in the limited circumstances described below.
When you agree or direct us to share
You may direct us to disclose your information to others, such as when you want to connect with someone else. You choose whether or not you share your location information with the one you are connected with.
For external processing
We transfer information to our corporate affiliates, service providers and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research and surveys.
For legal reasons or to prevent harm
We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about haptics, to partners under agreement with us, or as part of the community information we provide to users of our services.
How to access or delete personal information
We provide you with account settings and tools to access and manage the personal information associated with your account. We store information associated with your account until your account is deleted. You can delete your account by contacting us (email@example.com). Please note that it may take a bit of time to delete your account information, and we may preserve it for legal reasons or to prevent harm.
Analytics and advertising services provided by others
Links to third party sites and/or apps
We work hard to keep your data safe. We maintain appropriate safeguards that ensure the security, integrity and privacy of the personally identifiable information we collect from all visitors. Personal information collected by us is stored in secure operating environments that are not available to the public and are only accessible by authorized employees. We also have security measures in place to protect the loss, misuse and alteration of the information under our control.
Our international operations and data transfers
FeelHey complies with the EU law of data.
Changes to this policy
We will notify you before we make material changes to this policy.
If you have any questions about this policy, or about our use of your personal data, please contact us at firstname.lastname@example.org
De Boelelaan 7
1083 HJ AMSTERDAM
Last revised 29 July 2020