FAQ

Product-related questions (General)

How does HEY work?

What are the dimensions of HEY?

Does the bracelet make any sound when touches are being sent or received?

The touchpad on the bracelet is very sensitive.

My significant other has a very small or large wrist. Will HEY fit him or her?

What is HEY made out of?

Is it possible to link multiple HEYs in order to send more than one person a touch?

Is there a distance limit on HEY?

How long will the battery last?

What does the squeeze feel like?

Which Operating systems are supported?

Is HEY compatible with Windows phones?

I can't connect with my loved one?

I can't pair with my bracelet?

My bracelet does not send touches. What can I do?

Where can I find the HEY app?

Will HEY be equipped with additional features in the future?

Shipping 

Can the bracelets be shipped to separate addresses?

Do you ship globally?

Which Countries In Europe do you ship to?

What are the shipping costs? 

When will you start shipping my order?

How long does it take for my package to arrive? 

What happens if my package was sent back?

Terms and conditions, refund policy, privacy policy and warranty 

I pledged in the original Kickstarter campaigns and I would like to get a replacement.

How is the return/refund policy arranged?

How do I get in touch with you guys?